FAQS

 

-WHEN WILL MY TRACKING NUMBER FOR MY ORDER UPDATE?

(PROCESSING)-YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER ONCE YOUR ORDER HAS BEGAN PROCESSING. PLEASE ALLOW 2-3 BUSINESS DAYS FOR OUR REGULAR PROCESSING TIME & 3-5 BUSINESS DAYS DURING SALES FOR PROCESSING. WE REQUIRE ADDITIONAL TIME DURING SALES TO ENSURE PACKAGING ERRORS ARE PREVENTED DURING HIGH VOLUME ORDERING TIMES. 

(SHIPPING)-PLEASE ALLOW 2-3 BUSINESS DAYS FOR SHIPPING OR SOONER VIA USPS AS SHIPMENTS ARE STILL PROCESSING BUT SLOW DOWNS MIGHT HAPPEN DUE TO COVID-19 WITH THE POST OFFICE. WE HAVE YET TO EXPERIENCE ANY SHIPMENT DELAYS WITH USPS. 

(TRACKING)-YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ORDER IS OUT FOR DELIVERY. IF AN ORDER SHOWS DELIVERED THAT YOU HAVE NOT YET RECEIVED PLEASE CHECK WITH YOUR LOCAL USPS STORE. IF YOU SEE A "NOT FOUND/ERROR" MESSAGE WHEN ATTEMPTING TO TRACK YOUR PACKAGE, PLEASE ALLOW 48 BUSINESS HOURS FOR AN UPDATE TO BE SHOWN AS USPS HAS NOT YET SCANNED IN YOUR ORDER INFORMATION.

-WHAT IS THE DIFFERENCE BETWEEN THE WAIST TRIMMER & SWEAT BELT

THE WAIST TRIMMER IS TO BE USED ONLY DURING WORKOUTS AS IT INCREASES SWEATING AROUND YOUR BACK AND MIDSECTION.

THE SWEAT BELT CAN BE WORN UP TO 8 HOURS IN THE DAY WHILE RUNNING ERRANDS, AT WORK, & CLEANING AT HOME. IT IS ALSO GREAT FOR IMPROVING POSTURE BY INCREASING YOUR BACK SUPPORT & INCREASES SWEATING WHILE WORKING OUT.

BOTH ITEMS ARE DESIGNED TO HELP YOU DECREASE INCHES FROM AROUND YOUR WAIST.

-CAN I EXHANGE AN ITEM?

UNFORTUNATELY, WE DO NOT OFFER EXCHANGES.

ALL FITNESS PRODUCTS ARE FINAL SALE TO GUARANTEE THE SAFETY OF OUR CUSTOMERS DUE TO THE NATURE OF THE PRODUCTS.

WE OFFER STORE CREDIT ON ACTIVE WEAR THAT IS NOT MARKED DOWN OR ON SALE. AN EMAIL MUST BE SENT WITHIN 6 HOURS AFTER RECEIVING YOUR SHIPMENT. 

THE CUSTOMER IS RESPONSIBLE FOR PAYING POSTAGE ON ALL RETURNED ITEMS.

PLEASE EMAIL US PRIOR TO SHIPPING TO RECEIVE CONFIRMATION FOR YOUR RETURN & TO GUARANTEE YOUR STORE CREDIT.

WE WILL ISSUE YOU A STORE CREDIT THAT CAN BE USED TOWARDS THE WEBSITE AT ANYTIME(TRAINING IS EXCLUDED). SWEAT BELTS & WAIST TRIMMERS ARE FINAL SALE ONCE YOUR ORDER HAS BEEN PLACED.

-I NO LONGER WANT THE ITEM, CAN I HAVE A REFUND?

NO, WE DO NOT OFFER REFUNDS. PLEASE READ ABOVE FOR EXCHANGE OPTIONS.

-DO YOU PROVIDE RETURN LABELS?

NO, WE DO NOT OFFER RETURN LABELS AS RETURNS ARE MADE AT THE CUSTOMERS OWN COST. WE SUGGEST USING USPS AS IT IS THE MOST COST EFFICIENT.

-I HAVE NOT RECIEVED MY ITEM, CAN YOU SEND A REPLACEMENT?

IN THE CASE THAT YOU DID NOT RECEIVE AN ITEM THAT SHOWS AS DELIVERED WE CANNOT SEND A REPLACEMENT. PLEASE CONTACT USPS FOR FURTHER INFORMATION & HELP. ONCE WE DELIVER AN ITEM TO USPS YOU WILL HAVE TO CONTACT THEM TO FIND OR TRACK DOWN YOUR PACKAGE. WE ARE NOT RESPONSIBLE FOR STOLEN PACKAGES.

-CAN I CANCEL MY ORDER?

NO, WE ARE VERY QUICK AT PROCESSING ORDERS TO MAKE SURE THAT YOU RECEIVE YOURS AS SOON AS POSSIBLE. ONCE AN ORDER HAS BEEN PLACED, WE ARE UNABLE TO CANCEL IT. ALL SWEAT BELT & WAIST TRIMMER ORDERS ARE FINAL SALE ONCE PLACED.

-WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

WE'RE SORRY TO HEAR THAT YOU'VE RECIEVED AN INCORRECT OR FAULTY ITEM. PLEASE SEND US AN EMAIL TO CUSTOMER.SUPPORT@WAISTEDBYWHIT.COM WITHIN 6 HOURS OF RECEIVING YOUR PACKAGE WITH YOUR ORDER NUMBER AND PICTURE PROOF OF BOTH THE INCORRECT/FAULTY ITEM AS WELL AS THE PACKAGING SLIP. FAILURE TO REPORT A FAULTY ITEM WITHIN 6 HOURS OF RECEIVING YOUR PACKAGE WILL RESULT IN OUR INABILITY TO REPLACE THE ITEM.

-WHAT HAPPENS IF I FORGET TO USE A DISCOUNT CODE?

ONCE YOUR ORDER HAS BEEN PLACED WE CAN NOT MAKE CHANGES TO YOUR TOTAL AS WE ARE UNABLE TO MANUALLY ADD THE DISCOUNT NOR CANCEL THE ORDER. PLEASE NOTE THAT THIS DISCOUNT MAY BE USED ON YOUR NEXT ORDER IF THE CODE IS STILL VALID.

-HOW LONG DOES IT TAKE TO RECEIVE A STORE CREDIT?

WHEN WE RECEIVE YOUR RETURN, WE WILL PROCESS THE RETURN WITHIN 14 BUSINESS DAYS. ONCE YOUR RETURN HAS BEEN PROCESSED AND YOUR STORE CREDIT ISSUED, YOU WILL RECIEVE A STORE CREDIT CODE AT THE EMAIL ADDRESS WHICH YOU PROVIDE AT THE TIME OF YOUR PURCHASE. PLEASE CHECK YOUR EMAIL INBOX AS WELL AS THE SPAM FOLDERS FOR THIS GIFT CARD/STORE CREDIT CODE.

-HOW DO I CLEAN THE FITNESS PRODUCTS?

HAND WASHING THEM WITH LIQUID WASHING GEL OR WITH DR. BRONNER’S SOAPS ARE BOTH RECOMMENDED THEN HANG UP TO AIR DRY.