FAQS

 

-WHERE IS MY ORDER?

YOU WILL RECEIVE AN EMAIL ONCE YOUR ORDER HAS BEEN DISPATCHED FROM OUR LOCATION WHICH WILL CONTAIN YOUR USPS TRACKING NUMBER. PLEASE KEEP IN MIND THAT IT MAY TAKE USPS UP TO 48 BUSINESS HOURS TO PROVIDE TRACKING UPDATES. IF YOU SEE A "NOT FOUND/ERROR" MESSAGE WHEN ATTEMPTING TO TRACK YOUR PACKAGE, PLEASE ALLOW 48 BUSINESS HOURS FOR AN UPDATE TO BE SHOWN.

-WHAT IS THE DIFFERENCE BETWEEN THE WAIST TRIMMER & SWEAT BELT

THE WAIST TRIMMER IS TO BE USED ONLY DURING WORKOUTS AS IT INCREASES SWEATING AROUND YOUR BACK AND MIDSECTION.

THE SWEAT BELT CAN BE WORN UP TO 8 HOURS IN THE DAY AS IT INCREASES SWEATING DURING WORKOUTS, BUT ALSO IMPROVES POSTURE BY INCREASING YOUR BACK SUPPORT.

BOTH ITEMS ARE DESIGNED TO HELP YOU DECREASE INCHES FROM AROUND YOUR WAIST.

-CAN I EXHANGE AN ITEM?

NO. UNFORTUNATELY, WE DO NOT OFFER EXCHANGES. IF YOU WISH TO RETURN AN ITEM WE WILL ISSUE YOU A STORE CREDIT THAT CAN BE USED TOWARDS THE WEBSITE AT ANYTIME(TRAINING IS EXCLUDED). SWEAT BELTS & WAIST TRIMMERS ARE FINAL SALE ONCE YOUR ORDER HAS BEEN PLACED.

-I NO LONGER WANT THE ITEM, CAN I HAVE A REFUND?

NO, WE DO NOT OFFER REFUNDS. YOU MAY SEND THE ITEM BACK FOR STORE CREDIT. WAIST TRIMMER & SWEAT BELTS ARE FINAL SALE ONCE PURCHASED.

-DO YOU PROVIDE RETURN LABELS?

NO, WE DO NOT OFFER RETURN LABELS AS RETURNS ARE MADE AT THE CUSTOMERS OWN COST. WE SUGGEST USING USPS AS IT IS THE MOST COST EFFICIENT.

-I HAVE NOT RECIEVED MY ITEM, CAN YOU SEND A REPLACEMENT?

ONCE AN ITEM HAS BEEN DELIVERED TO USPS YOU WILL HAVE TO GO THROUGH THEM TO FIND OR TRACK DOWN YOUR PACKAGE. WE ARE NOT TESPONSIBLE FOR STOLEN PACKAGES.

-CAN I CANCEL MY ORDER?

NO, WE ARE VERY QUICK AT PROCESSING ORDERS TO MAKE SURE THAT YOU RECEIVE YOURS AS SOON AS POSSIBLE. ONCE AN ORDER HAS BEEN PLACED, WE ARE UNABLE TO CANCEL IT. AL SWEAT BELT & WAIST TRIMMER ORDERS ARE FINAL SALE ONCE PLACED.

-WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

WE'RE SORRY TO HEAR THAT YOU'VE RECIEVED AN INCORRECT OR FAULTY ITEM. PLEASE SEND US AN EMAIL TO WAISTEDBYWHIT@GMAIL.COM WITHIN 6 HOURS OF RECEIVING YOUR PACKAGE WITH YOUR ORDER NUMBER AND PICTURE PROOF OF BOTH THE INCORRECT/FAULTY ITEM AS WELL AS THE PACKAGING SLIP. FAILURE TO REPORT A FAULTY ITEM WITHIN 6 HOURS OF RECEIVING YOUR PACKAGE WILL RESULT IN OUR INABILITY TO REPLACE THE ITEM.

-WHAT HAPPENS IF I FORGET TO USE A DISCOUNT CODE?

ONCE YOUR ORDER HAS BEEN PLACED WE WILL NOT MAKE CHANGES TO YOUR TOTAL AS WE ARE UNABLE TO MANUALLY ADD THE DISCOUNT. PLEASE NOTE THAT THIS DISCOUNT MAY BE USED ON YOUR NEXT ORDER IF THE CODE IS STILL VALID.

-HOW LONG DOES IT TAKE TO RECEIVE A STORE CREDIT?

WHEN WE RECEIVE YOUR RETURN, WE WILL PROCESS THE RETURN WITHIN 14 BUSINESS DAYS. ONCE YOUR RETURN HAS BEEN PROCESSED AND YOUR STORE CREDIT ISSUED, YOU WILL RECIEVE A STORE CREDIT CODE AT THE EMAIL ADDRESS WHICH YOU PROVIDE AT THE TIME OF YOUR PURCHASE. PLEASE CHECK YOUR EMAIL INBOX AS WELL AS THE SPAM FOLDERS FOR THIS GIFT CARD/STORE CREDIT CODE.